Castlebook

Privacy policy

1. Introduction

1.1. Castlebook.com respects your privacy.

1.2.This Privacy Policy discloses Castlebook.com's practices concerning personal data collected from and/or about you through your access and use of the website Castlebook.com.

1.3.Capitalized terms not defined in this Privacy Policy have the meaning set forth in Castlebook.com's Terms & conditions.

1.4. This Privacy Policy informs you of: (1) what personal data we collect; (2) how it is collected; (3) for which purposes it is used and processed; (4) how it is protected; and (5) other important details about your personal data.

1.5. Future modifications to this Privacy Policy and/or to the processing of your personal data will be notified in advance through our usual communication channels (for example by email or within your user profile) as well as on the Website.

2. Information collection

2.1. When you access and use the Services, Castlebook.com might collect the following personal data and information:

  • First name and last name
  • Company name, if applicable
  • Email address
  • Phone number
  • IP address
  • Visiting date on the Website
  • List of objects viewed on the Website
  • Your interaction with the Services, such as navigation details, pages visited, saved or downloaded files; and data from third-party plugins/websites (for example Google) when you submit personal data through the Services
  • Billing-related identifiers when you purchase paid plans (processed via Stripe)

2.2. We collect your personal data when you access and use the Services, in particular: when you navigate the Website; when you voluntarily submit personal data through forms; when you submit an inquiry about a listing; through third-party plugins/websites; and through cookies and analytics tools (when you consent).

3. Use of collected information

3.1.Personal data such as name, email, phone, and company details may be necessary for Castlebook.com's core Service — for example to create your account, forward inquiries about property listings to an owner or manager, and connect interested parties. You may withdraw consent where processing is consent-based; note that some processing is required to provide the Services, and withdrawing may limit what we can offer. In such cases Castlebook.com may terminate access to all or part of the Services without liability.

3.2. In addition, Castlebook.com may use personal data to: send email alerts about listings you follow or inquire about; deliver newsletters if you subscribe; provide targeted marketing tailored to preferences (where allowed); offer similar Services; re-engage you with the Services; process payments and subscriptions; and for statistical and planning purposes.

3.3. You also have the rights set forth in Section 9 of this Privacy Policy.

4. Third-party websites

4.1. The Services may contain links to websites of other companies and individuals (for example Facebook, X/Twitter, Google, or Instagram). This Privacy Policy does not apply to practices of parties Castlebook.com does not control. Review their privacy policies carefully. Castlebook.com is not responsible for their privacy practices.

5. Communication to third parties

5.1. Castlebook.com may communicate your personal data to specific third parties on a need-to-know basis to achieve the purposes in this Privacy Policy, including: Castlebook.com personnel; property owners (for inquiries); service providers such as hosting, email (Resend), payments (Stripe), analytics, and IT/cloud/database providers; competent courts or regulators when compelled by law; business partners necessary to offer the Services jointly; and any third party to whom Castlebook.com assigns or transfers rights or obligations.

6. International transfer

Your personal data may be transferred to and maintained on computers located outside your state, province, country, or other jurisdiction where privacy laws may differ. By submitting such personal data you specifically agree to that transfer, subject to applicable law.

7. Cookies

7.1. Cookies are small data files stored on your device. When you use the Services, cookies may identify your device and help measure traffic and feature usage.

7.2. If you do not wish to have cookies placed on your device, set your browser to refuse cookies before using the Services. Certain features may not function properly without cookies. Non-essential analytics cookies are loaded only after consent via our cookie banner.

8. Security

8.1. We strive to ensure the security, integrity, and privacy of your personal data.

8.2. Castlebook.com has adopted technical and organizational measures to reduce unauthorized access or disclosure of personal data.

8.3. Employees and suppliers who receive personal data are obliged to respect its confidentiality.

9. Your rights

Under applicable law you may have the right to:

  • Access your personal data and request correction or update if it is incorrect or incomplete
  • Request erasure of your personal data — email info@castlebook.com
  • Object to a channel of communication used for direct marketing
  • Be informed about decisions based on fully automated processing, express your view, and require human verification, except where such decision relates to concluding an agreement or you have given express consent
  • Request portability of personal data you provided, in a structured, commonly used, machine-readable format, subject to confidentiality obligations

10. Governing law and jurisdiction

10.1. This Privacy Policy is governed by Estonian substantive law, without reference to conflict-of-laws provisions.

10.2. Disputes relating to this Privacy Policy are subject to the exclusive jurisdiction of the courts of Estonia.

11. Concerns and issues

Questions about this Privacy Policy: info@castlebook.com.